Keeping Control

Keeping Control

Whilst the majority of people do gamble within their means, for some it can spiral out of control. In order to help you keep control we would like you to remember the following:

  • Gambling should be entertaining and not be seen as a genuine way of making money
  • Avoid chasing losses
  • Only gamble what you can afford to lose
  • Keep track of the time and amount of money you spend gambling
  • If you need help, use the our deposit limit option to control the amount you can spend
  • If you need to have a break from gambling then you can use our ‘Taking a break’ option
  • If you need to talk to someone about problem gambling then contact GamCare

GamCare are the National Association addressing the social impact of gambling. 32Red works with GamCare to help develop policies and practices that address problem gambling in accordance with their Social Responsibility Code of Conduct.

Session Reminders

Should you wish to set a session reminder that alerts you when you have been playing for the set period, please click here to log into our Responsible Gaming application.

Deposit Limits

We are able to limit the amount of money that you are able to deposit into your account on either a daily, weekly or monthly basis. These amounts may be revised downwards at any time but any increase will only be implemented after 24 hours following receipt of your request. Please click here to log into our Responsible Gaming application to set your desired deposit limit.

Account Exclusion

If you are looking to take a break from gambling, our ‘Take a Break’ facility allows you to suspend your account and exclude your account from receiving marketing communications.

Take a Break cannot be reversed and your account will not be accessible until the specified period has expired, please bear this in mind when selecting your Take a Break period.

Should you wish to suspend your account(s) under the Take a Break option call us on:

0800 018 3904

Please call +44 (0)203 589 4560 if you are outside the UK.

If you prefer, email [email protected] with your request. We will need to know your username and the length of Take a Break required.

We have different options available to suit your personal requirements. You can choose from different lengths of time to block your account. The options are 24 hours, 48 hours, 1, 2, 3, 4 or 6 weeks. To do this online, click here.

We recommend, if you decide to return to playing at 32Red Poker, that you set deposit limits on your account. You can do this instantly online using our responsible gaming settings.

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